Since our inception in 2003, CNC Technical Services has been dedicated to providing the best possible customer service to its customers. Originally providing field service for various CNC machine brands, we quickly branched out to provide preventative maintenance and other supplementary services as well. In 2008, we ventured into the parts business, with the intention of offering our customers replacement parts with the same level of quality, pricing and response times that they had come to expect of our services and repair business. Partnering with various suppliers, we started out selling the most common replacement items such as switches, bearings, o-rings and other high-use consumables. From there, we expanded our product line to include servo and spindle drives, power supplies, control boards, crt displays, and motors from major OEMs such as Fanuc, Yaskawa and Okuma. We also established relationships with spindle and ballscrew rebuilding facilities as additional services we could offer our customers. By 2011, we had expanded our supply chain to cover almost every facet of replacement parts for our customer's CNC machinery, with over 3000 products from over 70 brands. Today, CNC Technical Services has a large inventory of new and exchange parts that range from small fuses to large spindle drives.
WIth all this growth in the parts department, our customer base expanded significantly. And with all these new customers, we needed a way to accommodate the increased demand for assistance with machine problems and other technical issues. As such, we created a new approach to providing such service; as of July 1, 2012, we now offer our new Technical Support Program (TSP) that allows customers access to our Website Technical Library (WTL), which gives customers access to technical documents and manuals 24 hours a day, 7 days a week. Another benefit of the prgram is expedited email support, where the email requests get sent to our priority technical support desk.
Our Future is based on the fundamental principle that brought us into our 10th year of business – providing personable customer service with the best combination of quality, price, and response time. With the global market ever changing, we realize that we must be able to adapt quickly and effectively to the ever-changing needs of our customers. Understanding the challenges facing our customers today, we are taking a pro-active approach to ensure our success in meeting these and new challenges in the future. CNC Technical Services will continually strive for excellence in customer satisfaction for years to come.